Shipping Info

Domestic orders generally ship within 48 hours during the week and 72 hours when placed over the weekend. To determine delivery time, add applicable time to the delivery code for your state. UPS Ground shipping times map from San Francisco, California.

Please note: UPS cannot ship to P.O. or A.P.O. boxes.

International orders generally ship within 48 hours during the week and 72 hours when placed over the weekend. Approximately two weeks delivery time.

Orders will ship as inventory allows, with backorders to ship within two weeks.

UPS, not GAMA-GO, guarantees on-schedule delivery of packages shipped via the following services, where available, to all 50 states and Puerto Rico:

- UPS Air Services
- UPS 3 Day Select®

Packages that are delayed due to causes beyond UPS’s control including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment; acts of God; acts of public authorities acting with actual or apparent authority; acts or omissions of customs or similar authorities; insufficient information provided by a customer; Hazardous Materials packages improperly offered for transport; the application of security regulations imposed by the government, or otherwise applicable to the shipment; riots, strikes or other labor disputes; civil unrest; disruptions in air or ground transportation networks; and natural disasters.

Alaska and Hawaii Rates refer to the effective UPS Rates for packages and shipments originating in Alaska and Hawaii, and are in effect at the time of shipping, plus any additional charges or any applicable additional rates set out in any customized contracts.

“Business day” means Monday through Friday except the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving Day, Christmas Day (December 25), and New Year’s Eve.

Shipping FAQ

I’ve placed my order, now when will it ship?

Orders will ship out within 24-48 hours of being placed (Our warehouse is open Monday through Friday 9am to 6pm PST, therefore we do not ship Saturdays, Sundays, or holidays). Once it has shipped, Domestic Orders are generally received within 7 business days, International Orders between 2 and 3 weeks. We do offer Overnight, 2-Day and 3-Day rush shipping for your convenience (Sorry service’s not available for International destinations or those shipping to Alaska/Hawaii.)

How much will it cost?

We offer $5.00 flat rate shipping via USPS Priority Mail for all orders under $50 to all 50 states. Orders over $50 are eligible for free shipping (Hawaii / Alaska excluded) via USPS Priority Mail. Upon request we can also ship your order via UPS Ground, Next Day Air, 2nd Day Air, or 3-Day Select at standard rate. International orders ship via USPS Priority Mail International. All Pens, Stickers, Notebooks and Coin-Purses ship for FREE via USPS First-Class Mail (Only if eligible items are present in your cart is this option available).

Once my order ships, can I track it?

All packages, with the exception of those shipping USPS First-Class, include a Delivery-Confirmation number which is emailed to you upon your order leaving our warehouse.

What do I do if I think my order is lost, or my tracking says “delivered”?

If your package was processed through USPS, tracking details may say ‘Delivered’ once it arrives at the carrier’s facility, but it may take a day or two to arrive at your address.
If you’ve waited a couple of days and you still don’t have the package:

1. See if someone else accepted delivery. Check with household members, neighbors, building managers, the mail room, front desk, and anyone else who may have accepted the delivery.

2. Look around the delivery location. Carriers sometimes leave packages in a safe, hidden place like on a side porch, in/around your garage, or
behind bushes.

3. Check your mailbox. Smaller items or items in soft packages are likely to be delivered there.

4. Check for a parcel locker key. If your mailbox is in a cluster box unit (i.e., several mail boxes clustered together) or your package is addressed to a P.O. Box, check your box for a key to a parcel locker where the package may have been delivered.

5. Check for a mail hold. If the U.S. Postal Service is holding your mail, your package won’t be delivered.

6. Look for a notice of attempted delivery. You may find an attempted delivery notice in your mailbox or P.O. Box or on your door. Follow the instructions on that notice to request redelivery or pick up the package.

Contact the carrier. Ask if they have additional information about the package’s location. (Have your tracking or delivery confirmation number handy.) If your package was shipped via UPS, they may be able to hold the package at their local hub for you to pick up. You can call UPS and see if this is possible.

UPS
www.ups.com/WebTracking/track
Phone: 1-800-742-5877

U.S. Postal Service
www.usps.com/shipping/trackandconfirm.htm
Phone: 1-800-222-1811